FiiO UTWS5 Bluetooth Amplifier

FAQ for UTWS5 Bluetooth Amplifier

Q1:What kind of the earphones model in the market can be compatibled with UTWS5?

(1)For FiiO's brand:

If you chosed the 0.78mm 2pins version, then it compatible with all of our earphones also with 2 pins connector(for example: FiiO FD1/FH1S/EA3/EA1/JH3 etc...)

If you chosed the mmcx connector version, then it compatible with all of our earphones also with mmcx connector(like FiiO FD7/FD5/FD3PRO/FD3/FH9/FH7/FH5SPRO/FH5S/FH3/FA9/FA7S/FA7/FA1 etc...)

(2)For other brands:

First and most importantly, you need to confirm your earphone whether it is standard mmcx connector or 0.78mm 2 pins connector(depends on what connector of UTWS5 you had chosed), if it is standard mmcx connector or standard 0.78mm 2 pins connector, it should be compatible with our UTWS5. And you could ask the seller who you had bought or confirmed it by yourself, or before you placed the order you also could send message to us.

Q2:What can be done if the left and the right ear units are disconnected? And how to clear pairing?

(1) If there is only one channel that can be connected while the other is disconnected, it is suggested to clear pairing.

(2) How to clear pairing:

Keep the ear hooks inside the charging case. After opening the case lid, hold the multifunction button of the case for 12s. The ear hook will first turn off and then turn on when the left and right ear hooks will complete the pairing automatically. the middle of the indicator light flashing alternately in red and white means the UTWS5 is in pairing mode.

Q3:What shall be noted when we we use wirless charging?

When using wireless charging, try to place the UTWS5 charging case in the middle of the charging base. Support mobile phone reverse charging, the maximum power is 5W;

Wireless charging that supports Qi wireless charging protocol can charge the charging case of UTWS5.

Q4:What are the differences between TWM, TWS+ and TWS?

(1)Qualcomm's third-gen TWS Mirroring as utilized on the UTWS5 effectively reduces latency and instability for a better experience. Unlike TWS+, TWS Mirroring allows for seamless switching between being connected to the main and secondary ear units. This allows for a greater compatibility with various Bluetooth devices, all with lower latency and more reliable connections.

(2)Why does UTWS5 not distinguish primary and secondary eaphone when connecting to the mobile phone?

UTWS5 adopts TWM technology so that only the primary ear hook is shown connected to the mobile phone, while the secondary ear hook is automatically connected as a monitor, and the earphones connect to the mobile phone can be more smoothly. The ear hooks are able to seamlessly switch between the primary and secondary roles according to the usage environment. And you don't need to reconnect, which is convenient for single-ear usage and other scenarios.

Q5:What can be done if the UTWS5 cannot be powered on with an unresponsive indicator light?

For the first time use, please check whether the paster on the metal contact has been ripped off. Or whether the metal contacts are covered with dirt.

If it is not used for the first time, there is no response for the charging case and the indicator light keeps off, please follow the below steps.

1.Make sure both the charging case and earhooks have enough power. The indicator light will be on when the charging case is opened and when the earhooks is turned on. If not, charge the device in time.

2.Under normal circumstances, when the earhook is placed and charged in the charging case, the indicator light will be on. If it does not light up, earhook maybe run out of power. If the battery is broken, it needs to be sent back and repaired. Or it may be that the metal contacts are covered with dirt. At this time, it is recommended to use alcohol pads to wipe off the dirt on the contacts.

3. In normal use, it's suggested using alcohol pads to keep the metal contacts clean.

4.Clear repairing

Q6:How to connect the UTWS5 to Bluetooth transmitting devices like mobile phones/players?

(1)Take mobile phones as an example. When the UTWS5 first starts pairing with a mobile phone, it needs to enter the pairing state when the indicator light of the charging case will flash white. In the mobile phone, enter the menus of Setting-> Bluetooth-> Click UTWS5 to complete the connection.

(2)There are 2 methods to make the UTWS5 enter pairing state

Method 1: Keep the UTWS5 inside the charging case. Long-press the multifunction button of the charging case for 3 seconds. The indicator light of the charging case flashing in red and white alternately means the UTWS5 is in pairing state.

Method 2: First connect the UTWS5 to Bluetooth device A. Turn off device A's Bluetooth or click Settings->Enter pairing state in the FiiO Music/Control App to connect the UTWS5 to Bluetooth device B.